To make a return, please write to us at: contacto@ysiempremona.es providing your order number and contact details, or use the return form below.

The deadline for any return or exchange is 14 calendar days from the arrival of the package until we receive it, which means (that you have 14 calendar days from the receipt of the package for said return to reach our facilities). You can manage it through our email: contacto@ysiempremona.es. We will explain how to do it there!

We do not perform size exchanges; for that, you must place a new order.

How do I return the product?

1. Request a return

Get in touch with us using the returns form below or via email: contacto@ysiempremona.es and we will send you a form to download the Correos label. Once you have the label, you must stick it on your package and drop it off at your nearest Correos office.

The cost of the delivery service at the Correos point is €6.50, which will be deducted from the total refund. This price is only available for the Peninsula.

Balearic Islands: €12

OUTLET:

Currently, we do not offer money refunds for the Outlet section; instead, we provide a voucher to be redeemed in our store valid for 1 year.

ACCESSORIES:

Accessories are not eligible for exchanges or returns.

INTERNATIONAL: You must take charge of managing the shipment and the associated costs. To do this, get in touch via our email contacto@ysiempremona.es and we will indicate where you should send it.

How should I return an order from outside the EU?

To return an order placed outside the EU, it is mandatory to contact contacto@ysiempremona.es to request instructions.

IMPORTANT: We are not responsible for returns that are NOT managed through Y Siempre Mona SL, nor for any customs duties incurred. Otherwise, the order will be returned to the country of origin.

Our customer service hours:
- Monday to Thursday from 9:00 to 18:00
- Friday from 8:30 to 13:00

2. Packing the garments:

Prepare the package with the garments to be returned in the same box you received it in; orders sent in a bag include another bag inside for the return. In order to request a refund, it is important that the garments are unused, perfectly labeled, and intact. If the returns department detects any sign that the garment has been used (odor, stain, or signs of wear) or that the product is not in perfect condition, the money will not be refunded.

3. Receipt of the package and refund

Once the package arrives at Y Siempre Mona and we verify that all garments are in perfect condition, we will proceed to issue the refund.

The refund may take up to 10 business days to reach your account from the moment you receive the return email.