To read our returns policy, click here.

SHIPPING

The delivery period for orders placed Monday to Friday in Spain before 12:00 PM will be 4-5 business days once you receive order confirmation. If orders are placed after 12:00 PM, on weekends, or on holidays, delivery will be delayed by one day.

Express Shipping (24-48 hours): 

If you want Express service, the cost will be €7.50, and it will arrive in 24-48 hours, provided the purchase is made before 1:00 PM on the previous day. 

There will be no dispatch or delivery of orders on Saturdays, Sundays, and public holidays.

Standard Shipping (4 - 5 days)

Free shipping on purchases over €120 in mainland Spain.

For purchases under €120, shipping costs are €5.50 in mainland Spain. Portugal €7

Canary Islands €12

Balearic Islands €11

Ceuta and Melilla €11

At any time, you can check the status of your order by contacting our customer service department via email at contacto@ysiempremona.es

Once the delivery period has passed, if your purchase has not arrived, please check your email as it is likely that you have received an email informing you of the status of your order. If you have not received an email, please contact Customer Service, and we will respond as soon as possible.

If you have received an item with a defect or it is not the item you purchased, we will proceed with a refund for these items and shipping costs as soon as we receive and verify the condition of the garments.