SHIPPING

The delivery time for orders placed in Spain from Monday to Friday before 12:00 PM will be 4-5 business days once you receive the order confirmation. If orders are placed after 12:00 PM, on weekends, or on holidays, delivery will be delayed by one additional day.

Express shipping (24-48 hours): 

If you want an Express service, the cost will be €7.50 and it will arrive in 24-48 hours, provided that the purchase is made before 1:00 PM on the previous day. 

There will be no dispatch or delivery of orders on Saturdays, Sundays, and holidays.

Standard Shipping (4 - 5 days)

Shipping cost €5.50

 Portugal €8

Balearic Islands €12

You can check the status of your order at any time with our customer service department via email at contacto@ysiempremona.es 

Once the delivery period has passed, if your purchase has not arrived, check your email, as you may have received a message informing you of your order status. If you have not received any email, contact Customer Service and we will provide you with an answer as soon as possible.

If you have received a defective item or one that is not what you purchased, we will proceed to refund said items and the shipping costs as soon as we receive them and verify the condition of the garments.

RETURNS

The period for any return or exchange is 14 calendar days from the arrival of the package until we receive it, which means (you have 14 calendar days from receipt of the package for said return to reach our facilities). You can manage it through our email: contacto@ysiempremona.es. We will explain how to do it there!

How to return the product?

1. Request a return

Contact us via email at: contacto@ysiempremona.es and we will send you a form to download the Correos label. Once you have the label, you must stick it on your package and drop it off at your nearest Correos office.

The cost of the delivery service at the Correos point is €6.50, which will be deducted from the total refund. This price is only available for the Peninsula.

Balearic Islands €12

International: You must take care of the shipping management and the associated costs. To do so, contact us via our email contacto@ysiempremona.es and we will indicate where you should send it.

Our customer service hours are Monday to Thursday from 9:00 AM to 6:00 PM, and Friday from 8:30 AM to 1:00 PM.

2. Packaging the garments:

Prepare the package with the items to be returned in the same box in which you received it or in another format. Orders sent in a bag include another bag inside for the return. To be able to request a refund, it is important that the garments are unused, perfectly labeled, and intact.

3. Receipt of the package and refund

Once the package arrives at Y Siempre Mona and we verify that all garments are in perfect condition, we will proceed to refund the money.

The refund may take up to 10 business days to reach your account from the moment you receive the return email.

SIZE EXCHANGE

We do not offer size exchanges; to do this, you must make a return and place a new order.

WHAT DO WE CONSIDER ACCEPTABLE FOR PROCEEDING WITH A REFUND OR RETURN OF A Y SIEMPRE MONA GARMENT?

• The garments must not be worn or washed.
• The garments must not be stained or damaged.
• All garments must be correctly labeled.
• They must be returned in the sent package to prevent the garments from suffering damage due to poor packaging.

ORDER CANCELLATION:

You have 24 hours to proceed with the cancellation of the order.

If the order cancellation arrives before the merchandise has been dispatched, the customer will have no expenses. In the case of a cancellation after the order has been dispatched, the customer will be responsible for €5.50.

If the order cancellation is due to lack of availability, the consumer will immediately recover the amount paid.

PAYMENT    

You can choose between several payment methods:

• DEBIT OR CREDIT CARD: in this case, charges will be made in real time.
• BANK TRANSFER: If you choose this payment option, you have 48 hours to make the deposit or transfer of the amount of your order. You must then send us the proof of payment to contacto@ysiempremona.es as a record. After 48 hours, if we have not received any news, we will understand that the payment process was not completed, and therefore the order will be canceled automatically.
• PAYPAL