If you request a return, you will receive a refund once we have received your package and verified that everything is in order. To do this, please ensure that:

• Garments must not be used or washed
• Garments must not be stained or damaged
• All garments must be correctly tagged
• They must be returned in the package sent, to prevent the garments from being damaged due to poor packaging.

You can choose from several payment methods:

DEBIT OR CREDIT CARD or PAYPAL:
in this case, charges will be made in real time.

BANK TRANSFER:
If you choose this payment option, you have 48 hours to make the deposit or transfer the amount of your order.

Then you must send us proof of payment to contacto@ysiempremona.es so that it can be recorded.

After 48 hours, if we have not heard from you, we will understand that the payment process was not completed and therefore the order will be automatically canceled.

Orders placed from Monday to Friday in Spain before 12 PM will be delivered within 3 business days after you receive order confirmation. If orders are placed after 12 PM, on weekends, or on public holidays, delivery will be delayed by one additional day.

Shipping costs are as follows:

Free shipping on purchases over €120 in mainland Spain.

For purchases under €120, shipping costs are €5.50 in mainland Spain (€7 in Portugal).

Balearic Islands €11

Ceuta and Melilla €10.40

You can check the status of your order at any time by contacting our customer service department via email at contacto@ysiempremona.es.

Once the delivery period has passed, if your purchase has not arrived, please check your email as you may have received an email informing you of the status of your order.

If you have not received an email, please contact Customer Service and we will provide you with a response as soon as possible.

If you have received an item with a defect or it is not the item you purchased, we will refund the cost of the items and shipping as soon as we receive and verify the condition of the garments.

Yes, we ship internationally. For international shipping, please contact us at contacto@ysiempremona.es to obtain detailed shipping costs, as they vary by country.

To cancel your order, please contact us at contacto@ysiempremona.es

You have 24 hours to cancel the order.

If the order cancellation arrives before the merchandise is shipped, the customer will not incur any costs. In the case of a cancellation after the order has been shipped, the customer will be charged €5.50.

If the order cancellation is due to lack of availability, the consumer will immediately recover the amount paid.

For any type of modification (address, product, quantities, size...) please contact us at contacto@ysiempremona.es

We have the perfect size guide to help you resolve any doubts you may have about your size.

CLICK HERE TO OPEN THE GUIDE

Still have questions? We'd love to help you. Contact us at contacto@ysiempremona.es and we will advise you personally.

For any questions or queries, please feel free to contact us at contacto@ysiempremona.es

We are a multi-brand store committed to Made in Spain fashion, with top quality designs.

We aim for our products to offer freshness, elegance, originality, and a contemporary feel.

All our garments are manufactured in Spain, from materials sourced in Spain.